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Case Studies
Domeny Tool and Stamping
Busy Beaver Button Company
Freedman Seating Company
Indiana Carton
Jamil Packaging
Victoria Court reporting Service
Secure Eco-Shred
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Victoria Court Reporting Service
Victoria Court Reporting Service is a global information management firm that combines the latest technology with exceptional client care. Established over 20 years, Victoria Court reporting provides their services to attorneys, Law Firms and business organizations that want to increase their competitive advantage. Victoria runs her business as a team with 30-50 independent contractors, doing medical and business transcriptions.
Prior to receiving help from the Cycle of Success Institute, Victoria Rock faced many challenges in the development of her company such as:
- Large competitors with large sales and marketing budgets
- The need to increase customer service effectiveness
- New employees were not learning the system quickly
- Workers that trained new employees perpetuated bad attitudes
- She felt employees did not understand her
After attending a workshop at the Women Business Development Center, she worked with a COSi coach to create a Problem Identification Team, and in the first month helping the company by:
- Allowing the employees to feel that their opinion counted
- Identifying the issues within the company, surprising Victoria with the number of problems actually costing the company money
The next months, the COSi Coach and COSi instructor taught Victoria the key items that would affect how she manages the processes within the company, including:
- Developing standard operating procedures that allowed new employees learn the company system faster
- Educating on the company standards and how to keep up with it
- Problem solution identification and proper documentation in a small service company
- Including the opinions of the workers in the company using proper employee empowerment techniques
- Proper sales, marketing and advertising processes
- Improved operations processes, with a key tool being the creation of a flow chart outlining the entire process from sale to service
These are just some of the strategies that the Cycle-of-Success Institute helped develop. Victoria was extremely pleased with the way the Institute helped out her company. She also stated that COSI is “a method for making my company better all the time, starting from the inside (my employees’ attitudes, passion and performance) to outside (me, my vision, our clients).” It has affected her and her company “through the creation of problem identification teams to actions teams, my employees realized the impact they have on the efficiency of the business.” And, as stated by one of her employees, “For our Company it has changed our culture”.
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